General Terms and Conditions
1. Scope of validity
1.1. These General Terms and Conditions apply for all contracts concluded via our online shop, between ourselves,
ADDITEQ s.r.o. (Ltd.)
V přístavu 12, Prague Marina
170 00 Prague 7 – Holešovice
Telephone: +420 774 453 004
Business Registration No: 248 25 026
VAT Registration No: CZ 248 25 026, Registered in the Commercial Register maintained by: Prague Municipal Court
represented by: Roger J. M. Hutter (Managing Director) and you, our customer.
1.2. These General Terms and Conditions only apply for consumers and not for businesses or entrepreneurs. A consumer shall be taken to refer to any natural person who enters into a contract with us for purposes primarily outside his/her commercial or independent professional activity. A business or entrepreneur, on the other hand, shall be taken to refer to any natural person or legal entity or partnership with legal capacity who/which is exercising his/her/its commercial or independent professional activity when entering into a contract. For businesses and entrepreneurs ADDITEQ GmbH’s General Terms and Conditions available on the ADDITEQ Partner Portal (APP) shall apply.
1.3. These General Terms and Conditions shall apply exclusively and in the version applicable at the time of entering into the contract. Deviating, conflicting or supplementary terms and conditions of the customer shall only apply if we expressly agree to them in writing.
2. Offer and contract conclusion
2.1. Our offers in the online shop are subject to change and are not binding.
2.2. You can choose products in the online shop and place them in a virtual shopping cart by clicking on the ‘Add to Cart’ button. By clicking on the ‘Go to checkout’ button, you are sending a binding order for the items placed in the shopping cart. You will be shown a summary of the items and you can modify your order before placing it. You can still make adjustments to orders if you want. You must then click on the ‘Accept GTCs’ button to confirm acceptance of the General Terms and Conditions for the respective order before confirming it and sending it off to us. By accepting the General Terms and Conditions you are also confirming that you are aged 18 or over.
2.3. After we receive your order, we will immediately send you an automatic confirmation of receipt by email, which applies as acceptance of your order (order confirmation). In this email, we will provide you with the contract text on a permanent data carrier such as an email and this document will constitute the contract confirmation. The contract text will be stored in accordance with data protection regulations.
2.4. By placing an order through our online shop, you are agreeing to the following:
- the information regarding the order will be sent electronically;
- the information you provide will be stored electronically;
- ADDITEQ will send you information electronically.
3. Right to cancel
3.1. The consumer has a statutory right to cancel upon conclusion of a distance contract. Exemptions to the right to cancel are defined under subclause 3.2. A model cancellation form can be found under subclause 3.3.
Right to cancel. You can exercise your right to cancel the order within fourteen days, without needing to give reasons.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), receive the goods.
To exercise your right to cancel, please send us clear confirmation that you wish to withdraw from the contract, either by registered mail to ADDITEQ GmbH, V přístavu 12, Prague Marina, 170 00 Prague 7 Holešovice, Czech Republic, or by email to firstname.lastname@example.org. We have attached a template cancellation form. Notification just needs to be sent off within the cancellation period to comply with the time limit.
Effects of cancellation. If you cancel a contract, we are required to reimburse all payments that we have received from you, including payments for delivery costs (but not including additional costs incurred if you select a delivery method other than our standard delivery method), and to do so without delay, but in any case within fourteen days from receipt of your notification of cancellation. We will use the same payment method as you used in the original transaction, unless expressly agreed otherwise. You will not be charged for this reimbursement. We can withhold repayment until the goods have been returned or until you provide evidence that you have returned the goods, whichever comes first.
You must return the goods without delay, but in any case within fourteen days of informing us that you are exercising your right to cancel. It is sufficient if you send the goods off before the end of this time limit. You will bear the direct costs of returning the goods. You will only be required to pay for any loss in value of the goods if caused by handling that is not required for checking the quality and characteristics of goods and that they are in working order.
3.2. The right to cancel does not apply to distance selling contracts for goods manufactured to customer specifications, goods clearly tailored to personal requirements or goods by nature unsuitable for return. The right to cancel also does not apply to sealed products unsuitable for return if opened after delivery, for health or hygiene reasons (2in1 Cleaner Disinfectant/Isoproyl alcohol (IPA) etc.). The right to cancel also does not apply to used or opened products or to products without the original packaging or with damaged original packaging.
3.3. The model cancellation form contains information about applicable legal provisions. If you would like to cancel the contract, please complete and return the model cancellation form (note that you are not obliged to use the model cancellation form).
To: ADDITEQ s.r.o., V přístavu 12, Prague Marina, 170 00 Prague 7 Holešovice, Czech Republic. Tel.: +420 222 520 870 Email: email@example.com
I/we (*) hereby cancel the contract I/we (*) concluded for purchase of the following goods / provision of the following services (*)
– Description of the goods / services
– Date ordered / received (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for hard-copy notification)
(*) Delete as applicable
4. Deliveries, availability of goods and partial deliveries
4.1. Our delivery lead times are from the date of order confirmation. If no delivery lead time or non-standard delivery lead time is specified for items ordered via our online shop, then the maximum delivery lead time is ten working days.
4.2. If a product is not in stock at the time of ordering, we will notify you immediately and tell you when we expect to the able to deliver it to you. If we are still out of stock of the product you have ordered after one month, both you and we will be entitled to full or partial cancellation of the contract. If the contract is cancelled, we will refund the total payments already made without delay.
4.3. We only deliver our products (billing address) to the following countries:
United Kingdom, Republic of Ireland, France, Spain, Italy, Czech Republic, Germany, Switzerland, Austria, Poland, Netherlands, Belgium, Portugal, Luxembourg, Greece, Slovakia, Hungary, Romania, Bulgaria, Slovenia, Croatia, Latvia, Lithuania, Ukraine, Estonia, Denmark, Finland and Sweden.
4.4. If a customer so requests, we can check to see if a special delivery is possible to countries other than those specified under 4.3. and arrange it if required.
4.5. We are entitled to make partial deliveries within the agreed delivery lead times and will do so, in particular, if the order is made up of a number of products that can be used separately. In principle we will bear the additional delivery costs incurred, as specified under subclause 6.3.
5. Delivery and transfer of risk
5.1. Unless expressly agreed otherwise, we will select the carrier and the appropriate shipping method.
5.2. We can only accept liability for correct and timely delivery of the goods to the carrier and cannot accept liability for delays caused by the carrier.
5.3. The risk of accidental destruction, damage or loss of the goods delivered is transferred to you from such time as the products are delivered to you or to a collection location.
5.4. You are required to inspect the products delivered immediately after receipt and to report any faults or defects to ADDITEQ by registered mail or email. ADDITEQ's postal address and the email address to be used can be found under subclauses 1.1. and 3.1.
5.5. If the package is visibly damaged when you receive it, please open it immediately, take photographs of the damage and ask the carrier for a damage report. If the products are damaged, send us photographs of the damaged products by email so that the damage can be addressed with the carrier. ADDITEQ's postal address and the email address to be used can be found under 1.1 and 3.1.
6. Prices and shipping costs
6.1. All of the prices displayed in our online shop are net prices plus VAT at the respective statutory rate. Unless agreed otherwise in accordance with subclause 6.2. of these General Terms and Conditions, you will bear the shipping costs and customs duties and other taxes.
6.2. The shipping costs payable are indicated clearly in the order form. They vary according to the total weight of the order and the destination country. There is therefore a set price level for each order.
6.3. If we opt to perform partial deliveries of the various products making up your order, as described under subclause 4.4. of these General Terms and Conditions, you will only be charged for the first delivery. If the partial deliveries are performed at your request, you will be charged for each partial delivery.
6.4. If you exercise your right to cancel, in accordance with clause 3, you can claim reimbursement of the shipping costs already paid, but you will bear the direct costs of returning the goods.
7. Payment terms and right of set-off and retention
7.1. The purchase price and shipping costs are payable upon confirmation of the order. Customers can use the payment methods specified under 7.2.
7.2. (a) Prepayment by bank transfer; (b) Cash on delivery in various countries (Spain, Italy, Czech Republic, Poland, Portugal, Greece, Slovakia, Hungary, Romania, Bulgaria, Slovenia, Croatia, Latvia, Lithuania, Ukraine); (c) PayPal and (d) debit/credit card, Apple Pay, Google Pay (powered by Stripe).
7.3. We reserve the right to refuse certain methods of payment for each order and to refer customers to other methods of payment.
7.4. You are only entitled to offset our claims if your counterclaims are undisputed or legally established and if asserting claims or counterclaims from the same sales contract. As the buyer, you are only entitled to exercise a right of retention if your counterclaim originates from the same sales contract.
8. Retention of title
8.1. We retain title to goods supplied until full payment of the purchase price (including VAT and shipping costs) for the relevant goods.
9.1. We shall be liable for material defects in the goods supplied, in accordance with statutory regulations. A two-year warranty applies for defects in ADDIPURE PEO extractors, starting from delivery of the goods. The purchase receipt for the respective goods must be presented as evidence of the start of the warranty period.
9.2. The warranty shall not cover consumables and parts subject to wear, such as sealing rings and gaskets, rubber caps, stainless steel filters, ADQ extraction filters, natural wear and tear such as scratches, loss of gloss of anodised surfaces and negligent handling during cleaning/maintenance of the goods. The warranty shall also not cover incorrectly used goods or faults and errors resulting from incorrect use.
10.1. We shall be liable in accordance with the provisions of product liability legislation and in the event of culpable incapacity or inability. We shall also be liable for wilful intent or gross negligence. We shall only be liable for property damage and financial loss caused by simple negligence in the event of material breach of contract.
10.2. Insofar as our liability is excluded or limited on the basis of the above provisions, this shall also apply to the personal liability of our employees, legal representatives and vicarious agents.
10.3. Our warranty covers faults and defects reported punctually, within five working days of receipt of goods. In this eventuality, we may opt to provide an equivalent replacement or to refund the purchase price.
10.4. By accepting the General Terms and Conditions, you are undertaking to extract outdoors and not in enclosed spaces, to keep the product away from open flames and other sources of ignition, and not to smoke during extraction.
11. Intellectual property
11.1. All rights to the website with an integrated online shop and the content (audio/video files, text, photographs, graphics) are either owned by ADDITEQ or licensed to us by third parties. ADDITEQ or the respective licensor owns all intellectual property rights thereto, such as copyrights, trademark rights and other intellectual property rights.
11.2. You may only use the content in connection with use of the website with an integrated online shop. The content may not be downloaded, copied, reproduced, distributed, transmitted, sent, displayed, sold, licensed or used for any other purposes without ADDITEQ’s prior written consent.
12. Data protection
12.1. Please note that the personal data you provide to us for orders via our online shop will be collected, processed and used, if required for fulfilment of the contract, in compliance with the provisions of the General Data Protection Regulation. Please refer to our Data Protection Declaration for further information on personal data processing: https://www.additeq.com/de_DE/data-privacy-declaration
13. Applicable law
13.1. These General Terms and Conditions shall be governed by and construed in accordance with the laws of the Czech Republic. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these General Terms and Conditions. This shall not affect the statutory provisions on the restriction of the choice of law and the applicability of mandatory provisions, in particular those applicable in your normal country of residence.
14. Language clause
14.1. These General Terms and Conditions for the sale of goods through our online shop are available in various language versions on our website. It should be expressly noted that the original Czech version of the General Terms and Conditions alone governs and determines the legal effects of the contract. In the event of any conflict or inconsistency between the language versions and in all other cases of doubt, the Czech version of the General Terms and Conditions shall take precedence.
15. Up-to-dateness and changes
15.1. These General Terms and Conditions are up-to-date and were last revised in April 2023.
15.2. These General Terms and Conditions may need to be changed because of developments to our website and range of goods offered, or due to changes in legal or regulatory requirements. You can access and print out the latest version of the General Terms and Conditions at any time from our website: www.additeq.com.
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